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Received the Wrong Product
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If what you got is completely different from what was shown online—for example, you ordered a dress but got shoes, or lipstick but received mascara—we’ll send you a replacement using the same shipping method as your original order.
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To speed things up, please share three clear photos of the item you received. There’s no need to return the incorrect product.
Item Still Missing After 30 Days
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Orders that haven’t arrived within 30 days (and aren’t marked “delivered” by the carrier) qualify for a free replacement, shipped at the same speed as your first order.
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If your tracking shows “delivered,” please get in touch with your local post office or consult our common carriers list for their contact details.
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If you’re unsure which tracking number to provide to the post office, click here for guidance.
General Refund Policy
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We pour significant effort into selecting products that match current trends and customer demand. As a small business with fixed costs from the moment you place an order, all sales are final, and we’re unable to offer refunds simply for a change of mind.
Still Need Help?
If you still have questions or need assistance, please submit a ticket here. We’ll get back to you within 48 hours.