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Can’t Tell if Items Shipped Together or Separately?
If you’re not sure whether your items were sent in one parcel or multiple, submit a ticket here so we can investigate and clarify for you.
All Items Under One Tracking Number
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Verify your Order Confirmation for the tracking code.
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If each product shows the same number, please submit a ticket here and attach a photo of your packing slip or any included paperwork.
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Should that paperwork confirm something’s missing, we’ll dispatch the missing item(s) to you right away—no return required.
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Items Shipped Separately
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Check your confirmation email to see if different tracking numbers were assigned to each item.
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To follow up on any outstanding parcel, click here for tracking instructions.
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If you need your local post office’s contact details, view our list of common carriers.
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We’re Here To Assist!
For any further questions, submit a ticket here. We’ll reply within 48 hours.